1. Are the drivers’ phones plugged into a power source? If phones go low on power location services are usually some of the first to drop out.

2. If the app has been open for a long time it could be that the phone’s geolocation services have gone to sleep. Quitting (and we mean quitting) the app and re-opening might wake geolocation services up.

3. The phone might not allow geolocation services for the app (turn on via phone settings).

4. Does the map in the app show the correct or incorrect location for a driver? If the map in the app is showing correct location, but the app is not pinging it back to base, please report it to us.

5. Does a driver’s location update/correct itself if they start a job? There’s enhanced driver tracking when a driver is on a job so this should plot the driver correctly all the time.

If you are still having issues please email sales@taxihub.org